1. What kind of products does Ederlezi offer?
We specialize in high-quality textile products, including towels, peshtemals, and other home and lifestyle items inspired by traditional craftsmanship and modern design.
2. How can I place an order?
Simply browse our webshop, add your desired items to the cart, and proceed to checkout. You can pay securely using iDEAL, credit card, PayPal, or other available methods.
3. Do you ship internationally?
No, we currently ship only within the Netherlands.
4. How long does delivery take?
- Netherlands: 3–5 business days
You will receive a tracking link once your order is shipped.
5. Can I return a product?
Yes, you can return unused items within 14 days of delivery. We do not accept returns of worn, used, or washed products. To be eligible for a return, the item must be sent back in its original packaging, including the box and protective wrapping. Please refer to our Shipping & Return Policy for detailed instructions. Verzend- & Retourbeleid voor gedetailleerde instructies.
6. What should I do if I receive a damaged or incorrect item?
Please contact us immediately at info@ederlezi.nl with your order number and a photo of the item. We will arrange a replacement or refund. info@ederlezi.nl met je bestelnummer en een foto van het artikel. We zorgen dan voor een vervanging of terugbetaling.
7. How can I contact customer service?
You can reach us via email at info@ederlezi.nl or through our Contact Page.We aim to respond within 1–3 business days.
8. Do I need to create an account to order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save preferences, and access exclusive offers.
9. Are your products eco-friendly?
Yes, we prioritize sustainability by using natural materials and ethical production methods wherever possible.
10. How can I ensure the longevity of your products?
All Ederlezi products are made from natural cotton woven fabric. To preserve their quality over time, please follow the care instructions. We recommend washing on a delicate cycle at low temperatures, avoiding bleach, and air drying. Gentle care helps maintain the texture and durability of each piece. As wooden-stamped items are particularly delicate, we recommend using a laundry bag during washing. This helps minimize fabric wear caused by friction
11. Do you offer exchanges?
We do not offer product exchanges. If you would like a different item, please return your current product and place a new order.
12. Are there differences between product photos and the actual items?
While we make every effort to ensure accurate color representation, slight variations may occur between product photos and the actual items. These differences can be due to lighting conditions during photography or the brightness, contrast, and color settings of your screen.
